Delivery & Returns
For all delivery services, you will be able to view your estimated delivery date at checkout. Please add your Eircode to your address in My Account to help us make sure your orders get delivered to the right place.
Important update
We are now at our busiest time of year and delivery times may vary slightly. Please see the delivery date in checkout for an accurate timeframe.
Home Delivery Options
Standard Delivery (small items)
€1.99
Usually delivered within 4-7 working days (Monday to Friday)
Express Delivery (small items)
€4.99
Order by 10pm Sunday to Thursday
Expected delivery: 1 - 2 working days (Monday to Friday) for products stocked in our warehouse and 4 working days for products despatched from a supplier's warehouse - view your estimated delivery date at checkout.
Click & Collect Delivery Options
Click & Collect excludes all large goods and items over 20kg. Orders will be delivered to one of over 1000 Parcel Connect stores.
Standard Delivery
FREE
Expected delivery: Within 4-7 working days (Monday to Friday).
Express Delivery
€4.99
Order by 10pm Sunday to Thursday
Expected delivery: 1 - 2 working days (Monday to Friday) for products stocked in our warehouse and 4 working days for products despatched from a supplier's warehouse - view your estimated delivery date at checkout.
- Select Click & Collect
At the checkout select the Click & Collect option and the collection point you’d like to collect your parcel from. - Wait for your collection comms
We will send you an email or SMS when your item has arrived and is ready to collect. - Collect at store
Take the PIN to the Click & Collect pick up point and collect your parcel.
Delivery of large goods
We charge €25 per order for delivery of large goods such as beds, large TVs, washing machines and sofas.
Expected delivery: Delivery of these goods typically can take up to 8 working days to deliver. Some items will come direct from suppliers and may take longer. We will give you an estimated ‘delivery by’ date at checkout. Our delivery partner will contact you up to 24 - 48 hours before delivery to arrange a suitable date with you. You can also track your order’s progress in 'My Account'.
Delivered to their door
If you’d like to send someone a gift straight to their address it’s really simple, just add them to your Address Book in My Account and then choose them as your alternative delivery address at checkout.
Christmas Gifts
We thought it might be re-assuring to know that, just in case you need to send a Christmas gift back to us, we’re extending our 28 day approval guarantee so you can return any unused gifts bought between Sunday 1st October 2023 and Monday 11th December 2023. To qualify, you‘ll need to make sure these items are complete, unused, in the original packaging and are returned to us by Monday 8th January 2024. All the usual approval guarantee conditions apply. Just so you know, Christmas trees and decorations are excluded from this extension.
Gifts purchased from Tuesday 12th December 2023 are returnable under our normal 28 day approval guarantee, giving you time to return after Christmas.
To make a return using Parcel Connect
- Returns to Very are FREE under our 28 day Approval Guarantee.
- It's easy to make your return, simply tick the box on the bottom of the advice note to indicate which item(s) you are returning. Fix the label to your parcel and drop it off at your nearest participating Parcel Connect convenience store.
- To find a participating store near you go to Parcel Connect
- If your parcel is over 20kg in weight or 1.5 metres in length, please phone us on 1800 811 222 and we will arrange to collect the item from you for FREE, as it will be too big to process at a Parcel Connect store.
- It’s important to retain your proof of return or take a photo of your receipt, as this can be used to track your parcel.
