Standard Delivery (small items)
€2.99
Usually delivered within 4-7 working days
(Monday to Friday excluding bank holidays)
Delivery & Returns
For all delivery services, you will be able to view your estimated delivery date at checkout. Please add your Eircode to your address in My Account to help us make sure your orders get delivered to the right place.
Home Delivery Options
Express Delivery (small items)
€4.99
Order by 10pm Sunday to Thursday
Expected delivery: 2 - 3 working days
(Monday to Friday excluding bank holidays) for products stocked in our warehouse and 4 working days for products despatched from a supplier's warehouse - view your estimated delivery date at checkout.
Click & Collect Delivery Options
Click & Collect excludes all large goods and items over 20kg. Orders will be delivered to one of over 1000 Parcel Connect stores.
Standard Delivery
FREE
Expected delivery: Within 4-7 working days
(Monday to Friday excluding bank holidays).
Express Delivery
€4.99
Order by 10pm Sunday to Thursday
Expected delivery: 2 - 3 working days
(Monday to Friday excluding bank holidays)
for products stocked in our warehouse and 4 working days for products despatched
from a supplier's warehouse - view your estimated delivery date at checkout.
Select Click & Collect
At the checkout select the Click & Collect option and the collection point you’d like to collect your parcel from.Wait for your collection comms
We will send you an email or SMS when your item has arrived and is ready to collect.Collect at store
Take the PIN to the Click & Collect pick up point and collect your parcel.
Delivery of large goods
We charge €25 per order for delivery of large goods such as beds,
large TVs, washing machines and sofas.
Expected delivery: Delivery of these goods typically can take up to 8 working days to deliver. Some items will come direct from suppliers and may take longer. We will give you an estimated ‘delivery by’ date at checkout. Our delivery partner will contact you up to 24 - 48 hours before delivery to arrange a suitable date with you. You can also track your order’s progress in My Account.
Delivered to their door
If you’d like to send someone a gift straight to their address it’s really simple, just add them to your Address Book in My Account and then choose them as your alternative delivery address at checkout.
Returns are FREE under our 28-day approval guarantee - items must be complete, unused and in their original packaging, with any security tags intact.
We’ll process your refund once we have received and checked your item(s) meet the conditions outlined in our Returns Policy Please allow up to 14 days for your refund to arrive once we have received your item(s).
Here’s how to arrange a return:
1. Go to My Account
Go to My Account and click ‘Return items’ or ‘Return items from multiple orders’.
2. Select items to return
In the Return portal you’ll be asked to select the items you want to return and a reason for your return.
3. Choose your return method
Choose your preferred return method we’ll show available drop-off locations in a map. Some items may require a home collection.
4. We’ll send you a QR code or label. No printer required
We'll send you a QR Code that can be scanned from your smartphone screen at a drop off location, where they will print your label for you, or print and attach your return label at home.
5. Pack up your item(s) securely
Pack up your item(s) securely and return your parcel to your chosen drop-off location, or, if applicable, wait for a home collection.
6. Track your parcel
Track your parcels journey back to us via email updates.
Our returns portal will help you choose the right carrier for your item and let you know if any special arrangements are needed, such as for big and bulky items or items that need to be returned directly to one of our suppliers.
We process each return parcel individually, so if your items don’t fit in one parcel, you’ll need to raise a separate returns request via My Account and obtain a separate label for each parcel.
Our returns partners
Home collection returns - Fastway
Max weight limit: 32KG
Home collection returns - Nügo
Over 32KG
Helpful information and links
For full details on our Return Policy or if you have any further queries, please visit our FAQs.
Go to FAQsTo arrange a return, go to My Orders and click ‘Return items’ or ‘Return items from multiple orders’.
Go to My Orders